Frequently Asked Question


WHERE ARE YOU BASED OUT OF?

I am currently residing in Petawawa, Ontario, Canada since May 2020.

DO PACKAGES HAVE TRACKING?

All original paintings shipped within Canada and the US include tracking and have insurance coverage. Orders outside of that will be shipped as per the option you select at check out. 

All prints are not shipped with tracking, however, tracking can be arranged for prints by request through email before placing your order. Extra fees will apply.

WHAT IS THE PROCESSING TIME?

Most orders ship within a few days but please allow up to 5 business days for processing.

HOW LONG DOES SHIPPING TAKE?

Normally, packages take the following amount of time from shipping date to arrive at the destination:

USA - 4 to 8 business days
Canada - 3 to 8 business days
Other - 7 to 10 business days

Your patience is greatly appreciated!

HOW ARE ORDERS PACKAGED?

Large paintings are packaged extremely carefully in a cardboard box with layers of bubble wrap and paper. 

Small paintings are packaged extremely carefully in a water-resistant and tear-proof bubble-lined mailer.

Prints are packaged in envelopes.

WILL THERE BE ADDITIONAL CHARGES UPON DELIVERY?

In the case of any customs, tax and foreign charges is the buyer's responsibility. 

DO YOU ACCEPT RETURNS?

I want you to be very happy and completely satisfied with your purchase. I have never had a serious issue with an order, but in the very rare case that there is a problem, returns/exchange are accepted within a certain timeframe. In case of a refund, you must contact me within 3 days of delivery and ship the item back within 7 days of delivery. Paintings must be packaged in the same way it arrived and shipped with a tracking number. Once the painting is received in good condition, I will send you a refund for the total value of the painting (the buyer is responsible for all shipping costs).

DO YOU DO CUSTOM PAINTINGS?

Yes, I am open to all commissions that fit my style, interest, and availability. Please contact me to place an order. Size, subject matter and colour scheme are fully customizable.

See the commissions page for more information! 

GOT ANY OTHER QUESTIONS?

If you have any other questions at all that you could not find the answer to, please do not hesitate to contact me through the contact form or at expressionbynada@gmail.com

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COVID-19

As per Canada Post, postal services have been suspended to many international destinations. As such, unfortunately shipping will only be available to select destinations until further notice.

Please see the list below to check if service is available for your country.

Thank you for your patience and understanding in this regard. If service is suspended for your country, I truly hope I can share my artwork with you in the future when normal services resume!

SERVICE AVAILABLE SERVICE SUSPENDED
AUSTRALIA AFGHANISTAN
AUSTRIA ALBANIA
BAHAMAS ALGERIA
BANGLADESH ANGOLA
BARBADOS ANGUILLA
BELARUS ANTIGUA AND BARBUDA
BELGIUM ARGENTINA
BULGARIA ARMENIA
CHINA PEO REP ARUBA
CROATIA ASCENSION
CURACAO AZERBAIJAN
CZECH REP BAHRAIN
DENMARK BELIZE
ETHIOPIA BENIN
FINLAND BERMUDA
FRANCE BHUTAN
GERMANY BOLIVIA
GREECE BOSNIA/HERZEGOV
GUATEMALA BOTSWANA
HOLY SEE BRAZIL
HONG KONG BRUNEI
HUNGARY BURKINA FASO
ICELAND BURUNDI
INDONESIA CAMBODIA
IRELAND CAMEROON
ITALY CAPE VERDE
JAMAICA CAYMAN ISLANDS
JAPAN CENTRAL AFR REP
JORDAN CHAD
KOREA SOUTH REP CHILE
LITHUANIA COLOMBIA
LUXEMBOURG COMOROS
MACAO CONGO
MEXICO CONGO, DEM REP
NETHERLANDS COOK ISLANDS
NEW ZEALAND COSTA RICA
NORWAY CUBA
PAKISTAN CYPRUS
POLAND DJIBOUTI
PORTUGAL DOMINICA
ROMANIA DOMINICAN REP
SERBIA DUTCH CARIBBEAN
SINGAPORE ECUADOR
SLOVAKIA EGYPT
SLOVENIA EL SALVADOR
SPAIN EQUAT GUINEA
ST PIERRE MIQ ERITREA
SWEDEN ESTONIA
SWITZERLAND FALKLAND ISLANDS
TAIWAN FAROE ISLANDS
THAILAND FIJI
UNITED KINGDOM FR POLYNESIA
UNITED STATES FRENCH GUIANA
VIETNAM GABON
 ZAMBIA GAMBIA
 CANADA GEORGIA
  GHANA
  GIBRALTAR
  GREENLAND
  GRENADA
  GUADELOUPE
  GUINEA
  GUINEA-BISSAU
  GUYANA
  HAITI
  HONDURAS
  INDIA
  IRAN
  IRAQ
  ISRAEL
  IVORY COAST
  KAZAKHSTAN
  KENYA
  KIRIBATI
  KOREA NORTH DEM REP
  KOSOVO
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  LAO
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  MACEDONIA
  MADAGASCAR
  MALAWI
  MALAYSIA
  MALDIVES
  MALI
  MALTA
  MARTINIQUE
  MAURITANIA
  MAURITIUS
  MAYOTTE
  MOLDOVA, REPUBLIC
  MONACO
  MONGOLIA
  MONTENEGRO
  MONTSERRAT
  MOROCCO
  MOZAMBIQUE
  MYANMAR
  NAMIBIA
  NAURU
  NEPAL
  NEW CALEDONIA
  NICARAGUA
  NIGER
  NIGERIA
  NIUE
  OMAN
  PANAMA
  PAPUA NEW GUINEA
  PARAGUAY
  PERU
  PHILIPPINES
  PITCAIRN
  QATAR
  REUNION
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  SOUTH AFRICA
  SRI LANKA
  ST VINCENT & GRENADINES
  SUDAN
  SURINAME
  SWAZILAND
  TAJIKISTAN
  TANZANIA
  TIMOR-LESTE
  TOGO
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  TONGA
  TRINIDAD AND TOBAGO
  TRISTAN DA CUNH
  TUNISIA
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  TURKMENISTAN
  TURKS & CAICOS
  TUVALU
  UGANDA
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  UNITED ARAB EMR
  URUGUAY
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  VANUATU
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  VIRGIN ISLANDS-BR
  YEMEN
  ZIMBABWE