Frequently Asked Questions


WHERE ARE YOU BASED OUT OF?

I am currently residing in Petawawa, Ontario, Canada since May 2020.

DO PACKAGES HAVE TRACKING?

All original paintings shipped within Canada and the US include tracking and have insurance coverage. Orders outside of that will be shipped as per the option you select at check out. 

Prints, notebooks, stickers and greeting cards are not shipped with tracking, however, tracking can be arranged for prints by request through email before placing your order. Extra fees will apply.

WHAT IS THE PROCESSING TIME?

Most orders ship within a few days but please allow up to 5 business days for processing.

HOW LONG DOES SHIPPING TAKE?

Normally, packages take the following amount of time from shipping date to arrive at the destination:

Canada - 3 to 8 business days
USA - 4 to 10 business days
International - 7 to 12 business days

Shipping times may vary due to pandemic and are not in our control. Your patience is greatly appreciated!

HOW ARE ORDERS PACKAGED?

Large paintings are packaged extremely carefully in a box with layers of bubble wrap and paper. 

Small paintings are packaged extremely carefully in boxes or water-resistant and tear-proof bubble-lined mailer.

Prints, stickers and greeting cards are packaged in envelopes.

Notebooks are packed in rigid mailers or bubble envelopes.

WILL THERE BE ADDITIONAL CHARGES UPON DELIVERY?

In the case of any customs, tax and foreign charges for original artwork, it is the buyer's responsibility. 

DO YOU ACCEPT RETURNS?

I want you to be very happy and completely satisfied with your purchase. I have never had a serious issue with an order, but in the very rare case that there is a problem, returns/exchange for originals are accepted within a certain timeframe.

All other store items such as prints and stickers are final sale.

Click to see our full return policy.

DO YOU DO CUSTOM PAINTINGS?

I am not currently accepting custom painting requests. Please see the commissions page for more information! 

GOT ANY OTHER QUESTIONS?

If you have any other questions at all that you could not find the answer to, please do not hesitate to contact me through the contact form or at expressionbynada@gmail.com