Frequently Asked Questions


WHERE ARE YOU BASED OUT OF?

I am currently residing in Petawawa, Ontario, Canada since May 2020.

DO PACKAGES HAVE TRACKING?

All original paintings shipped within Canada and the US include tracking and have insurance coverage. Orders outside of that will be shipped as per the option you select at check out. 

All prints are not shipped with tracking, however, tracking can be arranged for prints by request through email before placing your order. Extra fees will apply.

WHAT IS THE PROCESSING TIME?

Most orders ship within a few days but please allow up to 5 business days for processing.

HOW LONG DOES SHIPPING TAKE?

Normally, packages take the following amount of time from shipping date to arrive at the destination:

USA - 4 to 8 business days
Canada - 3 to 8 business days
Other - 7 to 10 business days

Shipping times may vary due to pandemic and are not in our control. Your patience is greatly appreciated!

HOW ARE ORDERS PACKAGED?

Large paintings are packaged extremely carefully in a cardboard box with layers of bubble wrap and paper. 

Small paintings are packaged extremely carefully in a water-resistant and tear-proof bubble-lined mailer.

Prints are packaged in envelopes.

WILL THERE BE ADDITIONAL CHARGES UPON DELIVERY?

In the case of any customs, tax and foreign charges is the buyer's responsibility. 

DO YOU ACCEPT RETURNS?

I want you to be very happy and completely satisfied with your purchase. I have never had a serious issue with an order, but in the very rare case that there is a problem, returns/exchange for originals are accepted within a certain timeframe.

All other store items such as prints and stickers are final sale.

Click to see our full return policy.

DO YOU DO CUSTOM PAINTINGS?

I am not currently accepting custom painting requests. Please see the commissions page for more information! 

GOT ANY OTHER QUESTIONS?

If you have any other questions at all that you could not find the answer to, please do not hesitate to contact me through the contact form or at expressionbynada@gmail.com

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COVID-19

As per Canada Post, postal services have been suspended to many international destinations. As such, unfortunately shipping will only be available to select destinations until further notice.

Please see the list below to check if service is available for your country.

Thank you for your patience and understanding in this regard. If service is suspended for your country, I truly hope I can share my artwork with you in the future when normal services resume!

 

SERVICE AVAILABLE SERVICE SUSPENDED
AFGHANISTAN ANGUILLA
ALBANIA ASCENSION
ALGERIA AZERBAIJAN
ANGOLA BELIZE
ANTIGUA AND BARBUDA** BOLIVIA
ARGENTINA** BOTSWANA
ARMENIA BRUNEI
ARUBA CAYMAN ISLANDS
AUSTRALIA CHAD
AUSTRIA COMOROS
BAHAMAS** CONGO
BAHRAIN COOK ISLANDS
BANGLADESH** DOMINICA
BARBADOS** DUTCH CARIBBEAN
BELARUS** EQUAT GUINEA
BELGIUM FALKLAND ISLANDS
BENIN FIJI
BERMUDA** FR POLYNESIA
BHUTAN GAMBIA
BOSNIA/HERZEGOV** GRENADA
BRAZIL GUINEA
BULGARIA GUYANA
BURKINA FASO** HAITI
BURUNDI HONDURAS
CAMBODIA KIRIBATI
CAMEROON KOREA NORTH DEM REP
CAPE VERDE KUWAIT
CENTRAL AFR REP LAO
CHILE LIBERIA
CHINA PEO REP LIBYA
COLOMBIA** MAURITANIA
CONGO DEM REP MAYOTTE
COSTA RICA MONACO
CROATIA** MONGOLIA
CUBA** MONTSERRAT
CURACAO NAURU
CYPRUS** NEPAL
CZECH REP NEW CALEDONIA
DENMARK NICARAGUA
DJIBOUTI NIGER
DOMINICAN REP NIUE ISLAND
ECUADOR** PANAMA
EGYPT PAPUA NEW GUINEA
EL SALVADOR PITCAIRN ISLAND
ERITREA SAINT HELENA
ESTONIA SAINT KITTS & NEVIS
ETHIOPIA** SAINT LUCIA
FAROE ISLANDS SAMOA
FINLAND SAUDI ARABIA
FRANCE SIERRA LEONE
FRENCH GUIANA SOLOMON IS
GABON ST VINCENT & GRENADINES
GEORGIA SUDAN
GERMANY SURINAME
GHANA SWAZILAND
GIBRALTAR TAJIKISTAN
GREECE TIMOR-LESTE
GREENLAND TOKELAU
GUADELOUPE TONGA
GUATEMALA TRINIDAD AND TOBAGO
GUINEA-BISSAU TRISTAN DA CUNH
HOLY SEE TURKMENISTAN
HONG KONG TURKS & CAICOS
HUNGARY TUVALU
ICELAND** VANUATU
INDIA VENEZUELA
INDONESIA VIRGIN ISLANDS-BR
IRAN YEMEN
IRAQ  
IRELAND  
ISRAEL  
ITALY  
IVORY COAST  
JAMAICA  
JAPAN  
JORDAN  
KAZAKASTAN  
KENYA  
KOREA SOUTH REP  
KOSOVO  
KYRGYZSTAN  
LATVIA  
LEBANON  
LESOTHO  
LIECHTENSTEIN  
LITHUANIA**  
LUXEMBOURG  
MACAO  
MACEDONIA  
MADAGASCAR  
MALAWI  
MALAYSIA**  
MALDIVES  
MALI  
MALTA**  
MARTINIQUE**  
MAURITIUS**  
MEXICO  
MOLDOVA  
MONTENEGRO  
MOROCCO  
MOZAMBIQUE  
MYANMAR  
NAMIBIA  
NETHERLANDS  
NEW ZEALAND  
NIGERIA  
NORWAY  
OMAN  
PAKISTAN  
PARAGUAY**  
PERU  
PHILIPPINES**  
POLAND  
PORTUGAL  
QATAR  
REUNION  
ROMANIA  
RUSSIA  
RWANDA  
SAO TOME  
SENEGAL  
SERBIA  
SEYCHELLES  
SINGAPORE  
SINT MAARTEN  
SLOVAKIA  
SLOVENIA**  
SOUTH AFRICA**  
SPAIN  
SRI LANKA  
ST PIERRE MIQLN  
SWEDEN  
SWITZERLAND  
TAIWAN  
TANZANIA  
THAILAND  
TOGO  
TUNISIA  
TURKEY  
UGANDA  
UKRAINE**  
UNITED ARAB EMR  
UNITED KINGDOM  
URUGUAY**  
UZBEKISTAN  
VIET-NAM  
ZAMBIA**  
ZIMBABWE**